Tag Archives › voice

Hosted multicast calls with 3CX

Hosted multicast calls with 3CX

Multicast RTP is a great way to page multiple phones at once. 3CX supports multicast groups for on-premises installations, but when you’re cloud hosted and using a 3CX session border controller (SBC), SIP multicast is not available. So it would seem the only option is unicast ring groups, right? Unfortunately, 3CX’s license model is based…

ElevenLabs + 3CX: Passing through Caller ID

ElevenLabs + 3CX: Passing through Caller ID

Since my last post about linking ElevenLabs and 3CX, there’s another setting that will make the integration experience better. Passing through caller ID By default, an outbound call via a SIP trunk in 3CX will pass through the outbound caller ID as defined in the trunk, extension or department. This doesn’t work for forwarding calls…

Bridging the Gap: Connecting 3CX to ElevenLabs AI Voice Agents for Next-Level Call Handling

Bridging the Gap: Connecting 3CX to ElevenLabs AI Voice Agents for Next-Level Call Handling

We’re all used to Interactive Voice Response menus – when you call your bank or ISP, you’ve probably had to navigate at least one (but often up to four nested menus!). Listening closely for the required menu option, then picking the closest when none really align to your goal, and pressing the dreaded option to…